EXCHANGE AND RETURNS

WARRANTY

Only complaints about or defects of items that were purchased directly in our webshop lifahome.nl, will be processed by our customer service. After you have reported it, we will contact you within five working days for a solution.

REPORT COMPLAINT OR DEFECT

Is your item broken (delivered) or does it not work properly? Then report an item complaint* to our customer service. In this case, we ask you to send an e-mail to info@lifahome.nl . In order to be able to properly assess the complaint, we would like to receive a number of photos of your complaint or defect. Indicate which item it concerns and try to describe the complaint as clearly as possible. Also state your order number and the item number in your complaint e-mail. You can find these in the order confirmation that you received from us by e-mail. *We would like to receive a photo of the broken item and the batch number. This can be found on the last washing label, under the address and often starts with PO or 54.

RECEIVED AS A GIFT

In case of a complaint or defect, ask the person from whom you received the gift where the article was purchased. If it was purchased via the official webshop lifababy.nl you can report the complaint or defect with the order number and the article number. These can be found in the order confirmation that the gift giver received from us by e-mail.

BOUGHT SOMEWHERE ELSE

If the article with complaint or defect was purchased from one of our sellers, you must report the complaint there. They will work with you to find a suitable solution. Also if your gift was purchased elsewhere, you must report this to the seller in question.

RETURN POLICY

Is your order not entirely to your expectations? You can return it within the 14-day reflection period via the MyParcel mail or by requesting a return via info@lifahome.nl . Make sure that an item remains really new and in its original packaging. Only unused and undamaged items can be returned and return costs are for the account of the Consumer. Returns are made in 4 steps.

Step 1: Register your return via the original track and trace email from MyParcel, by sending a message to info@lifahome.nl or via the contact page.

Step 2: Pack your return shipment and use the original packaging. Close it well.

Step 3: Drop off the package at a PostNL or DHL Service Point near you and have the barcode you received via MyParcel scanned.

Step 4: Once your return has been processed, we will refund the money or adjust the outstanding invoice.